Ourpetsrx Pharmacy Refund/Return Policy

Returns for items purchased through any of our partner clinic online pharmacy sites are governed by that clinic’s return policy. All refunds must be approved and processed by that respective clinic.

Clinics at their discretion and according to their policies may offer to void, reverse or refund the transaction, offer in house credit, or exchange the item. Items must have been purchased within the last 30 days and be in new and unused condition and in their original packaging. Additionally, only non-prescription products are eligible for return. Unfortunately, rx prescription products are not returnable by rule. Prescription items must be disposed of according to your local jurisdiction.

Exclusivet may help facilitate returns through the following mechanisms:

a. Determining which items are refundable based on type of product (rx vs OTC), condition, purchase date, ect.

b. Provide a return label or shipping container.

c. Receive the returned product, inspect or destroy based on circumstances.

d. Contact either party to verify compliance, completion or conduct a follow up.

Refunds must be pre-approved. Please contact your veterinary clinic to inquire about or request a refund. You may also contact Exclusivet at support@exclusivet.com and we may forward your request to the appropriate clinic.

Return Process:

If your clinic approves a return, please contact us at support@exclusivet.com. We will provide instructions on how and where to send the item.

1. Please provide the date of purchase, order number, and reason for return

2. A return label will be provided through email, please print and affix to your return package.

3. If your return is the result of a dispensing error or defective item, a replacement product will be shipped to your address on file ASAP.

4. If the return is the result of a customer mistake in ordering or change of preference, customers are subject to the cost of shipping the product back to the pharmacy. If the return is the result of a dispensing error or product defect, a return label will be issued at no charge.

5. Purina pet food or supplements are not returnable, please donate locally.

6. Refrigerated or temperature sensitive items shipped in temperature-controlled packaging are not returnable.

Please note, this policy is subject to change without notice