FAQs
Frequently asked questions.
Quick answers about OurPetsRx, clinic search, refills, orders and veterinary pharmacy support.
What is OurPetsRx?
OurPetsRx is an online veterinary pharmacy experience that helps pet owners order medications and supplies while keeping the veterinarian connected.
How do I start an order?
Start by using the Find Your Clinic page, then search for the medication your pet needs, add it to cart and checkout.
Do I still need my veterinarian?
Yes. OurPetsRx works directly with your veterinarian so order approval and medication records can remain connected.
How fast do orders ship?
Most orders ship within 24 hours after approval, pharmacist verification and processing.
What email should I use for support?
Use support@ourpetsrx.com for website support and general OurPetsRx questions.
Can I choose another pharmacy?
Yes. You may purchase prescriptions and refills from the pharmacy of your choice.
Next Step
Still need help?
Contact OurPetsRx support for help with clinic search, refills, orders or account questions.