Shipping Policy

Shipping information for OurPetsRx orders.

General shipping information for pet medication orders and pharmacy fulfillment.

Shipping Process

From approval to delivery.

Shipping timelines may vary depending on veterinary approval, pharmacist verification, medication availability, carrier service, and destination.

Some prescription orders may require authorization from the pet’s veterinarian before fulfillment.

Orders may be reviewed and verified before being packaged for shipment.

Most orders ship within 24 hours after approval, verification, processing, and product availability.

Estimated shipping times may vary based on order approval, carrier timelines, holidays, weather, product availability, and delivery location.

Use the Order Status page for order updates when available, or contact support if you need help.

For shipping support, email support@ourpetsrx.com or call 877-928-3879.

Prescription medication orders may require veterinary authorization. You may purchase prescriptions and refills from the pharmacy of your choice.